Juran on Quality by Design by J. M. JuranCall Number: TS 156 J854 1992
ISBN: 0029166837
Publication Date: 1992-05-04
1. How to Think About Quality Planning -- 2. Establish Quality Goals -- 3. Identify the Customers. Appendix: Then and Now in Quality Control -- 4. Determine Customer Needs -- 5. Provide Measurement -- 6. Develop Product Features -- 7. Develop Process Features -- 8. Develop Process Controls: Transfer to Operations -- 9. Strategic Quality Planning -- 10. Multifunctional Quality Planning -- 11. Departmental Quality Planning -- 12. The Data Base, Motivation, Training -- 13. Quality Planning for the Taurus: Case Example -- 14. Decisions for the Consumer Price Index: Case Example -- 15. Replanning the Product Development Process: Case Example -- Epilogue: What Should I Do Next?